Recent Nominations

    Thank you to everyone who has nominated someone, we really appreciate it. Please take the time to see examples of our staff who have been nominated by our customers for The WOW! Awards.



    Gonzalo Sojo | Maintenance (Internal)

    Gonzalo gave up his time to help the kitchen and F&B department when the Kitchen Porter called in sick on Easter Friday. He was in the kitchen helping to clean the dishes during a busy breakfast. He gladly offered to help the team for several hours to ensure a smooth service.

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    Mantas | RECEPTION (Internal)

    Mantas paid for a taxi for a guest using his own Uber app, because a guest had lost his wallet with all his credit cards and without having any other option to get to Kings Cross Station to get a train. Mantas has gone above and beyond with this guest.

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    Nuria Paradell | Reception (Internal)

    I would like to nominate Nuria. She is a great team player, showing a big commitment to the hotel, following all our procedures, willing to help and always smiling. Nuria has exceeded our expectation in just 10 days working with us and for sure she will continue growing and improving her performanc...

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    Erico | RECEPTION (Internal)

    It is with special pleasure to nominate Erico, a new member to The Caesar Family. He got an awesome 100% score in checking in Worldhotels Mystery Guest allowing The Caesar to be ranked 2nd position in the world out of 350 hotels. This is an outstanding start for Erico, who has demonstrated that he m...

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    Lee J. Melville | MANAGEMENT (Internal)

    This week I would like to nominate Lee Melville because he has made many efforts to empower the orgaisation and bring it to the bright side. He knows it's difficult; however, his consistency and strength gives us the motivation to go forward.

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    Rita | RECEPTION (Internal)

    Unfortunately, the reception team is not lucky enough to have many weekends off every month; this time, Rita went above and beyond and decided to forego her Sunday off in order to cover the supervisor breakfast shift. Thanks Rita, once again, for your commitment to the Caesar family.

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    PRESLEY | Front Office (Internal)

    Presley saved the day when the Chef did not show up for breakfast and without any hesitation, he started to prepare the service. This ensured that our guests were not affected in any way. He then also helped the service staff due to staff shortage once the Chef had arrived. Pure dedication and an ...

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    Gonzalo | MAINTENANCE (Internal)

    Sometimes, actions speak louder than words. Last weekend, Gonzalo came to work during his days off in order to ensure that our new rooms were ready and available on time. His professionalism and commitment must be more than appreciated.

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    Santi | Front Office (Internal)

    I am very proud to have Santi in the team, he is a great inspiration and role model who lives and breathes the Hotels values. Thank you also for your support on Monday at the WOW! awards workshop, greatly appreciated.

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    Polo Alemany | KITCHEN

    I would like to nominate Polo this week for his great personal commitment during these busy days in the kitchen with events and dinners and massive customer breakfasts. Polo has worked many hours in order to cope with all the hotel's expectations, from very early in the morning until the night and h...

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    Polo Alemani | Kitchen (Internal)

    I would like to nominate Polo this week because I saw Polo being very creative and very hard working to cope with the demanding week in the kitchen. Polo has been working many hours in order to provide a high quality and creative menu for both groups. Dedication and effort have been the ingredients ...

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    Alejandro Manzano | maintenance deparment (Internal)

    Alejandro's skills are exemplary. He is one of the friendliest people I know and he always arrives with a smile on his face and a happy greeting for his colleagues. Apart from this, he worked very hard while I was sick and he had to replace me in a difficult situation, assiting in meetings with the...

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    Sebastiano | KITCHEN (Internal)

    Although pancakes were not ready during Sunday breakfast service and a guest ordered it, Sebastiano took action and instead of saying "we do not have pancakes or we have run out of it," he cooked pancakes for the guest. Sebastiano has been working with us for a short period of time but he ...

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    Javi | RECEPTION (Internal)

    On Sunday 16th April Javi went to check a radiator in room 321 which was reported as not working. He not only fixed it, but also went further; when he realized that the door was not working properly, he fixed it as well. On the same day, one of the fire doors was beeping and he changed the battery w...

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    Pedro | Maintenance (Internal)

    Great work this week in fixing a plumbing issue internally. This would have cost the Hotel a large sum of money if we had had to use contractors. His knowledge and quality work is greatly appreciated and always with a smile and good humour. Thank you.

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    Daca El-Ayoubi | Housekeeping

    Thank you, Daca, for transforming the housekeeping department into a team. One Team, One Dream!!

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    Ana | F&B (Internal)

    It's always a pleasure to receive feedback from our guests and after speaking with a guest in the bar, she had to tell me how friendly and great the service from Ana had been. The guest's enthusiasm was immense, so Ana had clearly made a fantastic impression. Well done, Ana.

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    Presley | Front Office (Internal)

    Presley has grown so much in the last year and has become a senior and respected member of the front office team. He takes responsibility for the department in his Manager's absence and does it willingly and well. On Sunday, he even helped the breakfast team when they were very short staffed, an ar...

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    Raul (Internal)

    Although it was part of his duties as a duty manager, Raul managed a big issue we had at the hotel last Sunday very well. He managed to keep the standards as high as possible in a very difficult situation. It is always very hard to face this kind of issue and Raul has done an excellent job.

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    Carles | Front Office (Internal)

    Carles has really been an amazing help over the past few weeks and has not had a day off for over 2.5 weeks. He has, on every occasion, stepped in to cover sickness or other staffing issues and this is done always willingly and with a smile. True team work and total commitment.

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    Jordi | F&B (Internal)

    Jordi has covered a porter position one morning and has done a wonderful job. He delivered excellent customer service, interacting with both guests and colleagues. Thanks, Jordi, for your help. Big team player!

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    Carles | RECEPTION (Internal)

    Carles agreed to work one week without days off in order to cover a colleague who called in sick. He is always self-motivated and very enthusiastic, even if he is doing a long shift. Thanks, Carles, for your commitment.

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    Alba Chaparro | Food And Beverage

    Alba helped us a lot during the night shift with the room service orders, double checking that the porter was doing his job right as it was his first night performing the room service duty. Alba has always been of great help to me during the night shift whenever I needed her; she has always been the...

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    Carles Marco | Front Office

    Carles impressed me during his first night shift as my assistant. He was motivated, he worked fast, and even though he was not properly trained for room service, he did his best and he excelled in his performance. It was a pleasure to work with someone as motivated as him. Thank you, Carles.

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    Santiago Torres | front office (Internal)

    Santi is a real backbone of the reception; he covered a colleague who had called in sick and had to do over twelve hours shift that day. Awesome!

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    Alba | F&B (Internal)

    Alba showed real team spirit when we had no chef in the evening and there were food orders to be prepared. She swooped in brilliantly and produced real good quality food.

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    Valentina | F&B (Internal)

    Valentina showed great team spirit when the breakfast chef called in sick. Without any hesitation, she took up this challenge and rose up to it. She is simply WOW!

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    Carles | RECEPTION (Internal)

    Carles had no doubt in covering one of his colleagues who called in sick, even doing a twelve hour shift including night hours. He did not hesitate to accept this amendment in the rota. It is very nice to know that we can count on Carles. Great team player!

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    Kenith | RECEPTION (Internal)

    Kenith has received a nice comment in our internal guest survey: "The front desk staff were outstanding. Kenith was especially helpful and accommodating."

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    Valentina | FOOD BEVERAGE (Internal)

    Valentina showed, once again, a big commitment to the hotel. After working on the late shift and during her day off, Valentina stayed in the hotel and was cooking breakfast, covering one of the chefs who called in sick. Thanks to Valentina, we could provide breakfast service as always. Thanks, Valen...

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    Rita | Front Office

    We were a group of three and we were coming to London to see Stevie Wonder at Hyde Park and this hotel was a great deal for an overnight stay. For the price, I wasn't expecting much but I was mistaken. This was a lovely hotel in a fantastic location. 10 mins walk to Hyde Park and so pretty and quiet...

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    Chinagorom Nanyelugo | HOUSEKEEPING (Internal)

    Chinagorom is working at the back of the house and her work often goes unnoticed, but she is doing an excellent job by keeping the staff areas clean and tidy and she certainly deserves an appreciation clap. Thank you, China!!!

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    CRISTIAN FADRIQUE | RECEPTION / BAR

    Mr. Fadrique is always prompt to help out with whatever I need in case my assistant is busy doing something else. He helped us opening a door the other day, as well as helping cleaning vomit from guests. I am very grateful that he is always willing to help me with whatever I need and I know I can c...

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    Adrian Calero | RECEPTION

    Adrian has been a great help to me during the night shift. He is always prompt to help me with whatever situation may arise. Opening broken locks, working hard during busy times and he has always been very friendly towards me which makes the work easier for both of us. I want to thank Mr. Calero be...

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    Alexander Sulbaran | RECEPTION

    I would like to nominate Mr. Sulbaran for helping me contain a flood I had during the night shift. Without his help, it would have been more difficult for me to handle the situaion. He was very keen to help me and he was very helpful.

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    Kenith | RECEPTION (Internal)

    Kenith has shown a big commitment to his job and his colleagues. He has done double shifts (including night hours) in order to cover the night assistant who called in sick.

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    Valentina | F&B

    Valentina was doing double shift for two days in a row during the weekend. The first day, to cover one of her colleagues and the second one, to support her team during a busy shift, avoiding putting extra pressure on them and delivering good customer service.

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    Javi | RECEPTION (Internal)

    Javi has shown a big commitment to his job when he worked four extra hours during the night in order to cover one of his colleagues who called in sick.

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    Janeth | F&B

    Janeth is an exemplary team member, always having a very positive attitude and always ready to help her colleagues. It already happened on two occasions in the past two weeks, for Janeth to come from her day-offs and cover morning shifts due to staff sickness or to busier breakfasts than expected. T...

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    Alexandra | F&B (Internal)

    I believe that Alexandra is one of our breakfast team members whithout whom the service will be suffering on very busy days. She is very responsible and commited to her tasks. Since we reintroduced the discounted cards, breakfast got busier day by day and Alexandra handled welcoming our guests very ...

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